ReplyOS applied to ALPHA, Web Summit's programme for early-stage startups, and was accepted for Lisbon 2026. I'll be in Lisbon for it, 9 to 12 November.
This isn't a launch. ReplyOS is in alpha, with five founding places open for UK practices and no published customer results yet. What I can show you is the product as it works today, on demo practice data, and where it stops.
What ReplyOS does today
ReplyOS handles the stretch between a patient's first message and a booked appointment, for UK dental and aesthetics practices.
- Enquiries from web chat, SMS and email arrive in one inbox, with WhatsApp, Instagram and Facebook on the Pro plan.
- It replies in seconds on connected channels, within rules the practice sets, and hands the conversation to a person when judgement is needed.
- Treatment Recovery, on Pro, lists treatment plans that were discussed but never booked, so someone follows them up.
- Reputation Shield, on Pro, sends every patient the same check-in after treatment, with the practice's review link. Replies that sound unhappy are flagged privately so the team can respond. It never posts anything on a patient's behalf.
What it does not do yet
It does not book directly into a practice management system. Every booking still goes through the practice's own diary.
It does not give clinical advice, and it does not decide anything about a patient on its own.
And there are no results to show you yet. When the first founding practices have measured a full pilot, we'll publish what they found, with their consent. Until then I would rather show you the product than a number.
Meeting in Lisbon
If you run a dental or aesthetics practice or group, or you build tools for them, I'd like to talk. The quickest route is the Web Summit app: find me there and book a time. If you're not going, the same conversation works on a call from anywhere. Both links are at replyos.co.uk/web-summit.
Questions
What is ALPHA at Web Summit?
ALPHA is Web Summit's programme for early-stage startups. ReplyOS was accepted for Web Summit Lisbon 2026, which runs from 9 to 12 November.
Is ReplyOS available to practices now?
Yes, as an alpha. There are five founding places for UK practices, with founding pricing. There are no published customer results yet.
Does Reputation Shield only ask happy patients for reviews?
No. Every patient gets the same check-in message with the review link. Replies that sound unhappy are flagged privately to the practice team so they can respond. Nothing is posted on a patient's behalf.