ReplyOS Is Heading to Web Summit

ReplyOS started with a simple observation: most practices lose revenue not because demand is missing, but because enquiries leak in the gaps between channels, people and follow-ups. The platform is built to close those gaps.

At Web Summit we're focusing on three parts of that story. Pipeline control gives you visibility from the first inbound message through to a confirmed booking, so you can see exactly where intent stalls. Treatment Recovery helps you re-engage patients with unbooked treatment plans. And Reputation Shield protects how your practice shows up publicly once treatment is done.

Every enquiry is captured across WhatsApp, SMS, web chat and email, then given a status and a pipeline stage so the next action is always clear. Instead of an inbox full of messages, your team gets a pipeline they can actually move, with leakage points visible rather than hidden.

This is the backbone everything else builds on: detect intent, route it clearly, guide the next action, and confirm the booking.

Treatment Recovery surfaces treatment plans that were discussed but never booked, and helps your team follow up in a structured, repeatable way, so high-value opportunities don't quietly disappear.

Reputation Shield works at the other end of the journey. After treatment, it follows up, flags any sign of dissatisfaction privately so you can put things right, and guides happy patients toward leaving a public review. Together they help you capture more of the revenue you've already earned the right to, and protect the reputation that brings the next patient in.