Which practice management systems can run alongside ReplyOS?

Dentally, Software of Excellence (SOE Exact), Carestream R4, and Aerona. ReplyOS does not replace these systems.

Is a Dentally API on the roadmap?

Yes. A Dentally API integration is on the roadmap. It is not live today, and no other named PMS has a live integration.

Does ReplyOS take patient payments or handle claims?

No. ReplyOS holds no patient payment data. Payments, finance plans and NHS or insurance claims stay with your PMS and payment provider. ReplyOS works on the revenue lost before a booking: enquiries that are missed, answered slowly or never followed up.

Why does ReplyOS stay separate from the PMS and payment provider?

So the numbers stay independent. ReplyOS measures every enquiry from first message to booking the same way whichever PMS, channels or payment provider a practice uses, and a group with practices on different systems gets one comparable view.

Does ReplyOS replace the reception team?

No. ReplyOS assists your reception team; it does not replace them. Booking into the diary remains a practice-controlled step.

Practice systems

ReplyOS and your practice management system

ReplyOS works alongside your PMS today. No integration is required: ReplyOS sits at the enquiry layer, before the PMS. A Dentally API integration is on the roadmap.

Last reviewed 22 September 2026

Named systems

Practices using these systems can run ReplyOS on the enquiry layer without replacing or connecting the PMS:

Dentally
Software of Excellence (SOE Exact)
Carestream R4
Aerona

How it sits with your PMS

ReplyOS captures and helps respond to patient enquiries across connected channels, then hands a qualified conversation to your reception team. Booking into the diary remains a practice-controlled step in your PMS. ReplyOS assists your reception team; it does not replace them.

What ReplyOS handles, and what stays with your systems

ReplyOS works on the revenue lost before an appointment is booked. Everything after the booking stays in the systems you already run, so ReplyOS stays neutral whichever PMS and payment provider you use.

ReplyOS handles

Capturing enquiries from web chat, SMS, email, WhatsApp, Instagram and Facebook
Replying within the rules your practice sets, and handing over to your team
Following up enquiries that went quiet
Measuring response time, conversion to booking and revenue at risk

Stays with your systems

Your appointment book and diary
Clinical records and treatment planning
Patient payments, finance plans and NHS or insurance claims
Recalls and reminders for existing patients

FAQ

Does ReplyOS require a PMS integration?: No. ReplyOS works alongside your PMS today. No integration is required: ReplyOS sits at the enquiry layer, before the PMS.
Which practice management systems can run alongside ReplyOS?: Dentally, Software of Excellence (SOE Exact), Carestream R4, and Aerona. ReplyOS does not replace these systems.
Is a Dentally API on the roadmap?: Yes. A Dentally API integration is on the roadmap. It is not live today, and no other named PMS has a live integration.
Does ReplyOS take patient payments or handle claims?: No. ReplyOS holds no patient payment data. Payments, finance plans and NHS or insurance claims stay with your PMS and payment provider. ReplyOS works on the revenue lost before a booking: enquiries that are missed, answered slowly or never followed up.
Why does ReplyOS stay separate from the PMS and payment provider?: So the numbers stay independent. ReplyOS measures every enquiry from first message to booking the same way whichever PMS, channels or payment provider a practice uses, and a group with practices on different systems gets one comparable view.
Does ReplyOS replace the reception team?: No. ReplyOS assists your reception team; it does not replace them. Booking into the diary remains a practice-controlled step.

Next step

1.
Related guides
- Lead tracker, CRM or revenue infrastructure: which does a dental practice need?
  A lead tracker records enquiries, a CRM manages relationships, and revenue infrastructure replies, follows up and measures conversion in the same pipeline.
- What is dental lead management software?
  Software that tracks prospective patients from first enquiry to booked treatment, sitting before the practice management system.
- Which dental phone systems help UK practices recover missed calls?
  Four approaches exist: voicemail, call-back queues, missed-call text-back and PMS-linked logging. Only text-back reaches the caller before they ring the next practice.
- What is an enquiry management system for a UK appointment-led practice?
  A system that captures every enquiry from every channel, replies fast, gives each one an owner and reports what converted, for any practice that books appointments.
All guides for dental practices
2.
Run the calculator
Three numbers you set, one illustrative figure for your own practice.
How much are missed dental enquiries costing you?
3.
Book a founding call
Twenty minutes with the founder on your own enquiries. Five founding places.

Book a demo

Explore the platform, view pricing, or read the Security & Trust Centre.