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ReplyOS · Blog

Notes on patient enquiries, written down.

How UK practices handle enquiries, what ReplyOS measures, and where the evidence runs out. Where a number appears, it comes with a source or a note that it is ours.

7 posts · newest first

  1. 21 Oct 2026 · 7 minFront Desk OperationsWhat to say in the first reply to a new patient enquiryMost first replies to new patients are an acknowledgement, not an answer. Here is what a good first reply contains, with example wording for price questions, NHS availability, pain, nervous patients and messages that arrive after hours.
  2. 19 Oct 2026 · 7 minFront Desk OperationsHow to measure your practice's enquiry response time in one weekThere is no reliable UK figure for how fast dental practices reply to enquiries, so the useful number is your own. Here is a one-week method that needs a spreadsheet and ten minutes a day, what to count, and how to read the result without fooling yourself.
  3. 15 Sept 2026 · 6 minEnquiry ConversionRunning patient enquiries across a dental group: what head office needs to seeIn a dental group, every practice runs its own inbox and head office sees the result a month later. What a group actually needs to see each day, how to compare practices fairly, how to set standards without taking control away, and what Group HQ in ReplyOS does and doesn't do.
  4. 25 Jun 2026 · 3 minReplyOS InsightsReplyOS at Web Summit Lisbon: what we're bringing, and what we're notReplyOS is in Web Summit's ALPHA programme for early-stage startups, in Lisbon from 9 to 12 November 2026. Here is what the product does today, what it does not do yet, and how to find me there.
  5. 25 Jun 2026 · 4 minPatient CommunicationReputation Shield: the same check-in for every patient, and a private flag when something's wrongAfter treatment, Reputation Shield sends every patient the same short check-in, with your review link. If a reply sounds unhappy, your team sees it privately and can respond. Here is exactly what it sends, what it reads, and what it never does.
  6. 5 May 2026 · 6 minRevenue IntelligenceFollowing up a treatment plan without pressuring the patientA patient who has seen a treatment plan and not booked is the warmest enquiry a practice has, and the easiest one to push away. What a good follow-up says, how often to send it, what never to write, and when to stop.
  7. 22 Apr 2026 · 6 minFront Desk OperationsWhen an AI front desk should hand a patient to a personAn AI that answers patient messages is only as safe as the moments it chooses to stop. The messages that should always go to a person, what the patient should be told, what your team needs to see, and how stalled conversations differ from escalations.