ReplyOS · Blog
Notes on patient enquiries, written down.
How UK practices handle enquiries, what ReplyOS measures, and where the evidence runs out. Where a number appears, it comes with a source or a note that it is ours.
3 posts · newest first
- 21 Oct 2026 · 7 minFront Desk OperationsWhat to say in the first reply to a new patient enquiryMost first replies to new patients are an acknowledgement, not an answer. Here is what a good first reply contains, with example wording for price questions, NHS availability, pain, nervous patients and messages that arrive after hours.
- 19 Oct 2026 · 7 minFront Desk OperationsHow to measure your practice's enquiry response time in one weekThere is no reliable UK figure for how fast dental practices reply to enquiries, so the useful number is your own. Here is a one-week method that needs a spreadsheet and ten minutes a day, what to count, and how to read the result without fooling yourself.
- 22 Apr 2026 · 6 minFront Desk OperationsWhen an AI front desk should hand a patient to a personAn AI that answers patient messages is only as safe as the moments it chooses to stop. The messages that should always go to a person, what the patient should be told, what your team needs to see, and how stalled conversations differ from escalations.